TERMS & CONDITIONS
Hampshire's Finest Ltd c/o Applegarth Farm, Headley Road, Grayshott Hampshire, GU26 6JL
We ship all of our UK shipments with DHL. The cost is £7 for next day delivery Mainland United Kingdom service excluding Highlands and Islands. As the majority of our shipments are for chilled & perishable food items, we must ship via a next day service. The delivery charge is the cost we are charged by DHL and is not inflated. All orders over £100 are free of charge.
If you would like to order non-perishable or ambient goods where next day delivery is not imperative, please email us at email@example.com and we can work out a cheaper alternative for you.
Please see a table of our shipping charges below :-
Pick up in store Free
Next Day weekdays - Mainland United Kingdom £7
Next Day Saturday - Mainland United Kingdom £22.50
Orders over £100 value (Mainland United Kingdom only) Free
The contract between us:
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarising the details of your order ("Order Confirmation E-mail"). We accept your order only when we send an e-mail confirming that we have either:
Despatched the items in your order ("Despatch Confirmation E-mail"). The contract between us is formed at the point we send the Despatch Confirmation E-mail in respect of those items mentioned in the Despatch Confirmation E-mail and an agreed a delivery / pickup time for the product.
Hampshire's Finest Ltd reserves the right to substitute any item with another of similar or greater value if any item is unavailable. We will always personally choose as close a substitute as possible.
Colours, specifications and dimensions of products
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.
It is illegal in the UK to sell alcohol to persons under the age of 18. It is also an offence for persons under 18 to purchase or attempt to purchase Alcohol. It is also illegal for anyone over the age of 18 to purchase alcohol for a minor. By placing an order with Hampshire's Finest Ltd you are confirming that you are legally entitled to purchase alcohol.
Complaints / customer feedback
Hampshire's Finest Ltd are extremely keen to hear from our customers, be it positive or negative. We strive to provide the finest experience that we can but also recognise that situations do arise that are not satisfactory to our customers. We will remedy these problems as quickly and personably as possible. Please don't hesitate to get in contact via email or telephone to firstname.lastname@example.org or call 01428 712777
- Gift vouchers are redeemable against online purchases only and cannot be used in our Farm Shop
- Valid for 12 months from date issued
- Any additional spend will be calculated and charged when you check out
- May only be redeemed once
- May not be exchanged for cash
- Strictly non-refundable or transferable
Our Payment Service Provider is Sage Pay (formerly Protx) the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.